Intl Assignment Associate

The International Assignment Associate (IAA) assists with the coordination of all relocation services delivery to Graebel Relocation Services Worldwide customers and their international assignees by administering components of the customer’s policies. Some of the services the Graebel IAA provides may include policy counseling, assignment management, destination services, household goods forwarding, home rental/purchase, intercultural services, visa/immigration services, ongoing assignment support and repatriation. The primary function of the IAA is to ensure customer satisfaction while complying with the customer’s service agreement.

The most successful International Assignment Associates clearly demonstrate many of the following characteristics:

-Above all you must display a deep and continuous customer service approach in order to help the assignment proceed smoothly and effectively.

-You must possess a strong sense of personal accountability since the IAA interacts with both the assignee and our customers.

-Demonstrable skills in organization and attention to details, coupled with excellent written and verbal communication skills, along with an ability to research, identify and develop solutions to problems are expected.

-An ability to quickly establish and maintain effective relationships with team members, service providers, etc. is critical to managing the relocation process in collaboration with a Consultant.

-Many issues are time sensitive, therefore, you need a sense of urgency regarding task completion, as well as displaying self-initiative and a willingness to step up in order to meet the needs of our clients.

Graebel’s global reach is growing exponentially. If you have lived outside of the USA and speak multiple languages, this position gives you the chance to use your language skills and draw from your experiences to help your assignees assimilate into their new countries quickly and easily. This dynamic group offers significant career growth potential to the person who is interested in pursuing a career in International Business. Join us today, bring your skills, ability, and excitement and let’s grow together.

1. Provide assignee and corporation with assistance, from initiation of service to completion of the relocation assignment, or as defined by the program, in accordance with department standards. Consult with the assignee on their employer’s policy and define procedures to set clear expectations of service levels.
2. Coordinate authorized services on behalf of the assignee. Track initiated services to ensure that the proper services are being provided on time and in accordance with the policy and the assignees’ needs. Maintain positive relationships with service providers.
3. Identify customer’s service requirements/needs to ensure assignee satisfaction with those international services that are provided. Establish the assignee’s requirements and identify a timeline for delivery of those services. Follow up with the assignee regarding the status of their relocation. Escalate matters to the Relocation Operation Manager when assignee indicates dissatisfaction with services. Track escalations via escalation tool.
4. Ensure all actions and data relating to the assignee are up to date and accurate in GlobalPro. Create timely and accurate updates, providing the corporate client, internal colleagues and the assignee with a 24/7 self-service portal to access relocation details.
5. Maintain communication with an assignee that Graebel relocates to ensure their satisfaction and to determine when they will repatriate in order to promote utilization of Graebel services for the assignee’s repatriation.
6. Other duties as assigned

Education:  Associate’s degree in business or related field or equivalent relevant experience.  

Experience:  Experience in international relocation preferred.  Understanding of the complexities of international relocation.  Prefer someone who has lived overseas.

Licenses/Certifications/Specialized Training:  PC skills.  Bilingual skills a plus.

 Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet