Claims Coordinator

• Review/analyze move-related documents, contractual guidelines and information presented with submitted claim to understand the relocation/services performed to define the appropriate course of action. Confirm authority of relocation; ensure appropriate tariff/contract provisions are utilized. Locate independent Repair Company to assess damage. Request information as needed to initiate claims handling.
• Communicate with internal parties/3rd Party vendors, as to the potential exposures associated with claim, while collecting information for formal investigation.  Notify management when exposure may exceed designated thresholds.  
• Primary point of contact for transferee/claimant throughout claims process while maintaining records of all activity pertaining to claim.  Demonstrates ability to effectively handle emotionalism/negativity expressed and to focus on tangible items being investigated. Communicate timely & directly with transferee/claimant, gathering information to determine responsible parties for setting reserves & causation review.  Monitors progress of repair company to ensure final resolution is reached timely.
• Conclude investigation based on analysis of information gathered/applicable terms & conditions.  Approves/denies claim timely based on final analysis/authority level for position.  Ensure all avenues, have been fully explored when developing final settlement offer. Mitigates company's claim exposure through proper negotiation efforts, utilization of independent repair company, and effective research. Adhere to federal regulations, contract guidelines and policies/procedures to ensure a fair and reasonable resolution. Validate settlement offers presented to transferee/claimant are proper; ensuring settlement errors/associated expenses are minimized and do not exceed established departmental thresholds.
• Initiate chargebacks to responsible service providers/3rd Parties, that correspond with liability payments issued to transferee/claimant and/or repair vendors.  Ensure that chargebacks are performed per departmental guidelines. Prepare supporting documentation/ invoice for parties held responsible for settlement payments issued.
• Respond timely to inquiries on current/prior claim files.  Respond to any dispute of chargebacks made, in a professional, informative and effective manner while adhering to departmental time frames for response. 

Detail-oriented skills

 - Ability to remain focused, diligent and productive on each particular matter

 - Ability to multi-task

 - Ability to effectively & professionally communicate, whether written or verbally

 - Ability to navigate computer while on the phone

 - Familiarity with computer along with Microsoft Word & Excel

Minimum of 1 - 3 years of proficient and related customer service experience required.  Prior claims handling/dispute resolution experience preferred.  Some experience in an office environment strongly preferred.  Associates Degree in Customer Service, Business Management, Risk Management/Insurance or equivalent experience strongly preferred.

 Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet