Relocation Consultant (Homeowner)

If you are an experienced Relocation/Mobility professional with a passion for counseling transferees and are knowledgeable about domestic home sale relocation services, then this position is for you! Our Homeowner Consultants provide exemplary service by assisting and counseling employee transferees and their families. In the initial consultation, the Homeowner Consultant provides an overview of the relocation benefits their employer authorizes. The Consultant then oversees the relocation, continually advising and updating the transferee throughout the process. The person selected for this role serves as Owner/Manager of the relationship with the Transferee. 

Essential Duties and Responsibilities

• Manages a caseload of homeowner transferees with home sale, closing services, expense report reimbursement and ancillary services
• Administers client relocation policy to transferees moving within the United States
• Coordinates relocation services
• Counsels transferees regarding the expense management process 
• Identifies and builds relationships with third party service providers and other internal departments
• Anticipates needs, provides continuing advice, and follows up with transferees on a regular basis to ensure positive service evaluations 
• Understands and meets service level agreements
• Updates the Company system with relevant information, referral fees, service fees, and notes on each file

 Required Skills:

• Strong communication skills (verbal and written)
• Attention to detail
• Exemplary customer service skills
• Ability to multi-task and balance priorities
• Strong problem solving and critical thinking skills
• Must be familiar with third party relocation and have experience with a third party provider
• Proficient in Microsoft Office, (Word, Excel, and Outlook) 

Required Experience:

• Bachelor's Degree preferred
• CRP designation from the Employee Relocation Council
• 4+ years experience with employee relocation and domestic home sale counseling
• 2+ years experience in real estate, title or mortgage
• Demonstrated expertise with home sale programs (BVO, AVO, GBO, HMA)
• Experience with the U.S appraisal and inspection process 

 Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet