Global Household Goods Coordinator - APAC

Manages the household goods move portion of transferee’s international relocation. Acts as the primary point of contact for the transferee throughout the move process. Coordinates and monitors each move according to Graebel’s and the Client's procedures and standards. Responsible for coordinating a successful household goods move by initiating and maintaining interactive communications with customers, accounts, vendors and other Graebel employees. Maintains expected levels of profitability per file, and escalates any circumstances where a move will not meet the revenue target 

PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Acts as the primary point of contact for all customer service throughout move process.

- Coordinates move services to ensure successful logistical coordination of each household goods move. Monitors shipment status and resolves and communicates solutions

- Monitor, maintain profitability and avoid write offs on all moves and escalate any shipments that will potentially lose revenue.

- Accurately processes billing paperwork within required timelines to ensure that required retained revenue levels are met

- Updates records timely and accurately as information becomes available

- Performs other related essential duties as assigned or requested.

• Minimum Diploma or equivalent
• Proven experience in customer service and process management is a must
• Advanced English communication and teamwork skills and readiness to work in ever-changing, multicultural environment
• Previous experience in international forwarding or relocation industry would be advantageous
• Flexibility, initiative, ability to work under stress and meet targets, open mind, ‘international feeling’, project managing skills, initiative, analytical thinking, fast learner.
• Ability to read, analyze and interpret general business periodicals, technical procedures and numerical data
• Ability to write simple reports and general business correspondence
• Ability to effectively present information and respond to questions from management
• Ability to calculate figures and amounts such as discounts interest, commissions, proportions, percentages, area, circumference and volume
• Proficient in MS Office including Outlook, Word and Excel
• May be required to travel (up to 25%)